October 11, 2006
Qovia Unfurls New Features

By Cindy Waxer
TMCnet Contributing Editor

Hoping to help customers and service provider partners ensure call quality by identifying problems in real-time, Qovia has announced IP Telephony Manager 3.0, a new version boasting enhanced features. Specializing in enterprise IP telephony management, Qovia (News - Alert) has loaded IP Telephony Manager 3.0 with a customizable reporting system; extended application, server and network device data collection; more granular grading of real-time call quality; and support for Cisco CallManager 5.0.

“Monitoring and management remains central to the success of enterprise IP telephony deployments,” said David Woodall, CEO of Qovia. “We continue to listen to customer and partner needs and focus on incorporating their feedback into IP Telephony Manager. Version 3.0 includes a number of features they’ve asked for, including a customizable reporting portal that provides new views of system performance all the way down to the handset, in real-time.”

The significant enhancements to the Qovia IP Telephony Manager include a customization reporting system enabling VoIP administrators to focus on relevant and correlated information designed to provide answers to their most pressing questions. With an emphasis on capacity planning, service level agreement compliance, troubleshooting, performance trending, asset tracking and configuration management, Qovia is extending the scope of its pre-packaged solutions to meet the needs of growing IP telephony deployments.

In addition, driven by feedback from customers and service providers that use Qovia’s product to solve daily issues, the company expanded the range and granularity of the data that is collected and analyzed. Ranging from more granular network interface statistics to application performance counters to signaling and RTP packet sub-minute analysis for more accurate live-call MOS scoring, the Qovia solution is better equipped than ever before to identify and help resolve any emerging or potential call quality, configuration, availability, or capacity issues.

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Cindy Waxer is a Toronto-based freelance journalist specializing in business and technology. She has written for publications including TIME, Fortune Small Business, Business 2.0, Computerworld, Canadian Business, and Workforce Management. To see more of her articles, please visit Cindy Waxer’s columnist page.