Data Voice Solutions

For businesses with mobile workforces such as real estate agencies and IT consultancies, routing countless inbound phone calls can easily become a jumbled and disorganized affair. It’s a reality that can especially have a devastating impact on small businesses eager to keep customers happy in a competitive environment. Voxpath Networks, however, offers a solution. A provider of hosted communications solutions for small businesses, Voxpath has launched Harmonica Connect services.

Specifically designed for small businesses, Harmonica Connect services gives them a single number to automatically manage and route their inbound phone calls. Small businesses with distributed or mobile employees like service professionals, real estate and mortgage companies, small medical offices, and business services and consultants, are well suited to take advantage of the benefits and features of this hosted business phone service.

”Wireless and telecom agent partners are signing on to offer our Harmonica Connect services to small businesses across the country,” said Carey Balzer, president and chief executive officer for Voxpath, in a press release. “These partners already help small businesses with their telephone, mobile and wireless data services. It makes sense for them to complement their existing products with a business service that unites these services into one professional system under one business phone number.”

Harmonica Connect provides small businesses with the tools they need to streamline their business. A Virtual Receptionist automatically answers and routes calls to individuals or groups, freeing up employees to focus on other critical aspects of the business. A company directory can be easily programmed to include answers to common questions as well as provide callers with direct access to the person or department they need, quickly and professionally.

Employees continue to use their existing mobile phones and land lines, so there’s no need for a large upfront capital investment in equipment. In addition, the service is easy to manage, so employees can configure their own forwarding and Find Me preferences to ensure calls get to the right person every time, no matter where they are, minimizing lost calls and reducing the number of call backs.

------

Cindy Waxer is a Toronto-based freelance journalist specializing in business and technology. She has written for publications including TIME, Fortune Small Business, Business 2.0, Computerworld, Canadian Business, and Workforce Management. To see more of her articles, please visit Cindy Waxer’s columnist page.